Confidentiality and cookies

RDI-Charles Kaeser takes protection of your personal data very seriously and therefore, your information communicated to us by telephone or through any form will not be transmitted, sold, or exchanged to any third party or otherwise made public. This information is essential in order to fight against potential fraud and to offer you high quality service.

The collection of this information remains strictly confidential and for our internal use only. You have the possibility to have your data removed from our files at any time. You may also consult your data on our records and/or ask for correction, modification or removal thereof by the means of a written demand.

In order to guarantee delivery, we are obliged to communicate certain data to our shipping agents. However, they are bound by confidentiality agreements to respect the confidentiality of your personal data according to current legislation.

If you do not wish to communicate the complete data necessary to process your order, we may not be in a position to honor your order.

Our database is managed by RDI-Charles Kaeser in Switzerland and is kept in a secure location. Our data protection and cookies policy is governed by Swiss law. The court of Lausanne, Switzerland is competent exclusively in case of litigation.

Use of your data by RDI:

  • For the handling of your orders and your transactions
  • Sending of information to your attention and on your demand concerning our products, promotions or events that may be of interest to you.
  • Personalization, customization, analysis and improvement of our products, services, technology, communication and relation with you.
  • Market analysis and customer satisfaction inquiries concerning our commercial activity.
  • Prevention of fraud
  • Application of your data protection by RDI-Charles Kaeser

Data covered:

  • All data concerning the shipment of your order, namely:

Your name and first name, (company name)
Your address

  • The creations ordered by you and their personalization/customization where applicable
  • The amounts paid by you
  • Information pertaining to the use of your device (IP address, operating system, etc.).

Remark concerning minors and physical persons not authorized to sign a legal contract:

Our website is not intended for minors and we do not collect voluntarily any data about minors. In case we realize any such cases, we immediately erase the information from our database.

As a reminder, only adults of legal age and in a position to sign a contract are allowed to register on our website or to place an order. Minors or individuals under guardianship or trusteeship are kindly requested to have their orders placed through their custodian and ask him/her to read our data protection and cookies policy beforehand.


RDI-Charles Kaeser uses Google Analytics, an internet analysis service supplied by Google Inc., on this website. Google Analytics uses cookies which are text files installed on your computer in order to allow our internet site to analyze its usage by its visitors. The information collected by cookie regarding your usage of the internet site (including your IP address) will be transmitted to Google’s servers in the USA and stored there. Google will use this information in order to evaluate your use of the site by establishing reports on the consultation of the site for the owners of the site and supply other services in relation to the consultation and utilization of the site. Google does not associate your IP address and these reports are anonymous.

Google may also transmit this information to third parties if there is an explicit legal provision to that effect or in case this information is handled by third parties of Google. Your IP address is not disclosed in this case.

By using this site, you accept that Google handles your data in the way described above.

Your rights

If you wish to correct or remove your personal data, RDI-Charles Kaeser will handle your request according to current legislation. The removal of your personal data will entail the cancellation of your registration to benefit from our services.

For any requests, please write by e-mail to: or by letter to:
RDI-Charles Kaeser
Rte. de St.-Amour 22
1073 Savigny

We reserve the right to modify this policy at any time, only the last published version is applicable.

Last update: 25 April 2014